Complaints
Customer Complaint Handling
At AgLeaseCo, we value your feedback. If you are not satisfied with our service, please let us know. We will address your concern(s) fairly, promptly and professionally.
What you should expect
- Your complaint will be thoroughly investigated.
- We will attend to your complaint fairly and promptly.
- The cause of the complaint will be identified and steps taken to prevent it happening again.
- We will always provide you with a complaint confirmation.
How you can submit your complaint
Your Relationship Manager
Present your complaint to your Relationship Manager.
Head Office
Visit or submit your complaint at our Head Office: 31C, DG Office Park, Bishops Road, Kabulonga, Lusaka.
Send us a message on our Facebook page: Agleaseco.
Send us a WhatsApp message on +260762030196 during working hours.
Contact form
Choose "Complaint" on our Contact page.
How we will handle your complaint
- We aim to resolve complaints as quickly as possible.
- If the complaint needs further investigation, we will acknowledge receipt within 5 working days.
- If your complaint is still unresolved after 5 working days, we will send you an update on progress.
- We will keep you informed throughout the process and give you a final response.
- We will always provide you with a complaint confirmation.
If you are still not satisfied
1
Head Field Operations
31C, DG Office Park, Bishops Road, Kabulonga, Lusaka
2
Chief Executive Officer
31C, DG Office Park, Bishops Road, Kabulonga, Lusaka
3
Director – Prudential Supervision
Bank of Zambia, P.O. Box 30080, Lusaka
We are committed to resolving your concerns fairly, transparently and promptly.
Thank you for helping us improve our service.
Thank you for helping us improve our service.